Overview

As an IT admin, you often delegate SaaS management tasks to other stakeholders. 

Using Torii's automated capabilities and relying on rich Torii data, you can create tickets or tasks in popular collaboration platforms whenever Torii identifies that a process needs to be initiated.

This functionality simplifies collaboration with other team members and provides complete visibility into SaaS management processes.

Here are a few examples of how Torii integration with ticketing systems can be applied:

• Delegate renewal process. Open a ticket to procurement 30 days before the contract end date.
• Delegate app security review. Open a ticket when a new app is discovered, and assign it to the security team.
• Delegate employee onboarding. Open tickets and assign them to app owners when onboarding new employees for apps whose provisioning cannot be completed automatically by Torii or SSO.
• Delegate employee offboarding. Open tickets and assign them to app owners when offboarding past employees for apps whose deprovisioning cannot be completed automatically by Torii or SSO.

Open a ticket with the following applications

• Open a Jira ticket action 
• Open a ServiceNow ticket action 
• Create an Asana Task From Torii 
• Open a FreshService Ticket From Torii