Setup your ServiceNow integration and get all the insights in Torii's dashboard
Overview
Torii integrates with your ServiceNow account and syncs the list of users, their roles, their last logged-in time, and their license type (Requester, Approver, Fulfiller).
Prerequisites
Role required: admin.
The following tables should be exposed to the API:
- sys_user_has_role
- sys_user
- Incident - Required for opening tickets using Torii
Licenses
Torii mimics the license logic from the ServiceNow UI based on a user's role:
- For a user with no roles at all, we will assign that user with a
Requesterlicense. - For a user with only an
approver_userthe role, we will assign that user with anApproverlicense. - For any other user, we will assign that user with a
Fulfillerlicense.
If your organization maps user roles to licenses differently, Torii can accommodate this. Please create a support ticket and attach your organization's role to licenses mapping.
Connect ServiceNow integration to Torii
To connect ServiceNow to Torii, follow these steps:
- Go to Torii's Integrations page and click the ServiceNow tile
- Click Connect
- In the Connect ServiceNow window >> Select the permission type
Note that if you want to use Torii for ticket automation, you will need the: Read and Take action permission. - Enter your ServiceNow Organization URL, Username, and Password
- Click Connect
- Once the integration is connected and synced, a green checkbox is displayed.
Application Capabilities
You can constantly be updated with application information from our Integrations Page >> Integration Capabilities button >> Integration Capabilities table.
Additional Service now information: