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ServiceNow Integration

Noga Tubi
Noga Tubi
  • Updated
Setup your ServiceNow integration and get all the insights in Torii's dashboard


Torii integrates with your ServiceNow account and syncs the list of users, their roles, their last logged-in time, and their license type (Requester, Approver, Fulfiller).


Role required: admin. 

The following tables should be exposed to the API:

  • sys_user_has_role
  • sys_user
  • Incident - Required for opening tickets using Torii


Torii mimics the license logic from the ServiceNow UI based on a user's role:

  • For a user with no roles at all, we will assign that user with a Requester license.
  • For a user with only an approver_user the role, we will assign that user with an Approver license.
  • For any other user, we will assign that user with a Fulfiller license.


If your organization maps user roles to licenses differently, Torii can accommodate this. Please create a support ticket and attach your organization's role to licenses mapping.

Connect ServiceNow integration to Torii

To connect ServiceNow to Torii, follow these steps:

  1. Go to Torii's Integrations page and click the ServiceNow tile
  2. Click Connect
  3. In the Connect ServiceNow window >> Select the permission type
    Note that if you want to use Torii for ticket automation, you will need the: Read and Take action permission.
  4. Enter your ServiceNow Organization URL, Username, and Password
  5. Click Connect
  6. Once the integration is connected and synced, a green checkbox is displayed. 

Application Capabilities

You can constantly be updated with application information from our Integrations Page >> Integration Capabilities button  >> Integration Capabilities table.

Additional Service now information:

Open a ServiceNow Ticket from Torii 

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