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ServiceNow Integration

Noga Tubi
Noga Tubi
  • Updated
Setup your ServiceNow integration and get all the insights in Torii's dashboard

Overview

Torii integrates with your ServiceNow account and syncs the list of users, their roles, their last logged-in time, and the type of license they have (Requester, Approver, Fulfiller).

Prerequisites

Role required: admin 

Licenses

Torii mimics the license logic from the ServiceNow UI, based on a user's role:

  • For a user with no roles at all, we will assign that user with a Requester license.

  • For a user with only an approver_user the role, we will assign that user with an Approver license.

  • For any other user, we will assign that user with a Fulfiller license.

Installation

  1. Go to the Torii Integrations page and click on the ServiceNow tile in order to connect.

  2. Follow the on-screen instructions and grant Torii access to ServiceNow. Provide ServiceNow Organization URL, Username and Password.

To connect ServiceNow integration to Torii the following tables should be exposed to the API:

  • sys_user_has_role
  • sys_user

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