Setup your ServiceNow integration and get all the insights in Torii's dashboard
Overview
- Torii integrates with your ServiceNow account and syncs the list of users, their roles, their last logged-in time, and their license type (Requester, Approver, Fulfiller).
- You can constantly be updated with application information from our Integrations Page >> Integration Capabilities button >> Integration Capabilities table.
Prerequisites
- Role required: admin.
- The following tables should be exposed to the API:
- sys_user_has_role
- sys_user
- Incident - Required for opening tickets using Torii
Licenses
Torii mimics the license logic from the ServiceNow UI based on a user's role:
- For a user with no roles at all, we will assign that user with a
Requesterlicense. - For a user with only an
approver_userthe role, we will assign that user with anApproverlicense. - For any other user, we will assign that user with a
Fulfillerlicense.
If your organization maps user roles to licenses differently, Torii can accommodate this. Please create a support ticket and attach your organization's role to licenses mapping.
Connect ServiceNow integration to Torii
To connect ServiceNow to Torii, follow these steps:
- Go to Torii's Integrations page and click the ServiceNow tile
- Click Connect
-
In the Connect ServiceNow window >> Select the permission type
Note that if you want to use Torii for ticket automation, you will need the: Read and Take action permission. - Enter your ServiceNow Organization URL, Username, and Password
- Click Connect
- Once the integration is connected and synced, a green checkbox is displayed.
Q&A
Q: What should I do if my integration is disabled with the following error: "Maximum execution time exceeded. Need to adjust the "Maximum Duration (seconds)" of the Transaction Quota Rules"?
A: This error means that the integration sync timed out due to a sync limitation in ServiceNow. By default, this limit is 60 seconds, but you can change or remove this limitation. Follow the instructions in this ServiceNow help article to do so.