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ServiceNow Integration

Noga Tubi
Noga Tubi
  • Updated
Setup your ServiceNow integration and get all the insights in Torii's dashboard

Torii integrates with your ServiceNow account and syncs the list of users, their roles, their last logged-in time, and the type of license they have (Requester, Approver, Fulfiller).

Licenses

Torii mimics the license logic from the ServiceNow UI, based on a user's role:

  • For a user with no roles at all, we will assign that user with a Requester license.

  • For a user with only an approver_user the role, we will assign that user with an Approver license.

  • For any other user, we will assign that user with a Fulfiller license.

Installation

  1. Go to the Torii Integrations page and click on the ServiceNow tile in order to connect.

  2. Follow the on-screen instructions and grant Torii access to ServiceNow. Provide ServiceNow Organization URL, Username and Password.

To connect ServiceNow integration to Torii the following tables should be exposed to the API:

  • sys_user_has_role
  • sys_user

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