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FreshService Integration

Noga Tubi
Noga Tubi
  • Updated
Set up FreshService integration and get all the insights in Torii's dashboard

Overview

Torii integrates with your FreshService account and syncs:

  • Users list - Names, emails & statuses

  • License - Shows if the user has an account license and last visit date

Note that Torii can support multiple FreshService accounts

With FreshService integration you will be able to perform the following actions:

  • Create FreshService user
  • Delete FreshService user - Note, that this also deletes the user's data
  • Set FreshService license to occasional

Prerequisites

  • The organization has signed up for the Freshworks Suite of Products, which includes FreshService. FreshService account can be accessed through a  common Freshworks account - The Freshworks Organization Account
  • An Org Admin role is required 

Connect FreshService integration to Torii

  1. Go to the Integrations page and select the FreshService tile

  2. Click Connect to FreshService

  3. Choose the permissions type 
  4. Enter FreshService Organization URL - [YOUR DOMAIN].freshservice.com
  5. Enter API Key
  6. Click Connect
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  7. Once the integration is connected and synced, a green checkbox will be displayed
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