Overview

Torii integrates with your FreshService account and syncs:

• Users list - Names, emails & statuses

• License - Shows if the user has an account license and the last visit date

Note that Torii can support multiple FreshService accounts

In addition, the integration enables you to perform actions straight from Torii like: 

• Create a Freshservice agent (Full Time license)
• Set Freshservice agent license to Occasional
• Deactivate Freshservice agent
• Delete Freshservice agent - Note, that this also deletes the agent's data
• Create Freshservice requester
• Deactivate Freshservice requester
• Delete Freshservice requester
• Create Freshservice ticket

Prerequisites

• The organization has signed up for the Freshworks Suite of Products, which includes FreshService. FreshService account can be accessed through a  common Freshworks account - The Freshworks Organization Account
• An Org Admin role is required 

Connect FreshService integration to Torii

1. Go to the Integrations page and select the FreshService tile

2. Click Connect to FreshService

3. Choose the permissions type 
4. Enter FreshService Organization URL - [YOUR DOMAIN].freshservice.com
5. Enter API Key

6. Click Connect
   
   

7. Once the integration is connected and synced, a green checkbox will be displayed
   

Integrations Capabilities and actions

You can always be updated with application information and actions from our Integrations Page >> Integration Capabilities button >> Integration Capabilities table.