Overview
Torii integrates with Hiver and syncs:
- Users who are members of your Hiver shared inboxes, including whether they have joined (Joined / Not joined).
- Licenses: one Hiver license.
- You can constantly stay updated with application information from our Integrations Page >> Integration Capabilities button >> Integration Capabilities table.
Requirements
Accounts & Permissions
To connect this integration, we require the following:
- A Hiver admin account. Only a Hiver admin can create an API key.
- A Hiver plan that includes API access (Pro plan or above).
Required keys
- API Key - a Hiver API key.
Important
Hiver does not offer scoped API keys. The key has admin privileges in your Hiver account.
How to Generate the Required Values
Step 1: Create a Hiver API key
- Sign in to Hiver as an admin.
- Go to Admin Panel >> Developer.
- Click Create API Key.
- Enter a name for the key (for example, Torii) and click Create.
- Copy the API key from the Developer API Keys list.
How to Connect the Integration
- Go to the Integrations page in Torii.
- Search for Hiver and click Connect.
- Enter an Account Name and paste the API Key.
- Click Connect.
Q&A
Q: What should I enter in the "Account Name" field?
A: The Account Name field lets you connect multiple Hiver accounts to Torii. The value can be anything you choose. It is only used to distinguish between your connected accounts. Make sure to use a unique Account Name for each account: connecting a different account with an Account Name that is already in use will overwrite the existing account's data, so choosing distinct names is your responsibility.
Q: Why is a user missing from Torii?
A: Torii reads users from Hiver shared inboxes. Users who are not a member of any shared inbox are not returned by Hiver and will not appear in Torii.
For any further questions, please contact Torii Support.