Overview
Torii integrates with your Zendesk account and syncs the following attributes:
- List of users and their roles
- Last logged-in time
- License type
- Usage
With Torii, you can perform the following actions in Zendesk:
- Create Zendesk user
- Delete Zendesk user
- Permanently delete Zendesk user
- Downgrade Zendesk agent/admin user to end user
- Upgrade Zendesk end user to agent/admin user
- Reassign Tickets To Another Zendesk User
Usage
Torii monitors Zendesk usage data daily.
If Zendesk users complete at least one of the following actions on a given day, they will be considered active users:
-
Logged into Zendesk (available for Zendesk Enterprise & Enterprise Plus plan only)
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Edited, created, or deleted one or more tickets
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Created one or more Help center articles
Once connected, Torii will show Zendesk usage from the last 90 days
First-usage retrieval may take up to 72 hours to complete.
Large organizations' ticket usage data might be synced for a shorter period.
Actions required to enable usage view
1. Connect Torii to Zendesk with a Zendesk Admin
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Go to Zendesk Admin Center → People (1) → Team (2) select the user by which you want to connect Torii (3)
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Make sure that both support and guide are "Admin" (4) and the guide checkbox (5) is marked
2. Disable IP restrictions in Zendesk
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Under Account (6)→ Advanced (7) → IP Restrictions (8)
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Make sure the checkbox in IP restrictions in Zendesk is unchecked (9)
Connect Zendesk Integration
- Go to the Integrations page and click the Zendesk tile
- Click Connect
- Select the "Permission Level", Note that in order to perform actions using Torii, you will need to provide Torii the "Read and Take action" permissions
-
Enter your
Zendesk Organization URL. It should look like this: https://your_account.zendesk.com.
- You will be redirected to the Zendesk login page. Enter Admin user credentials to connect.
- Once the integration is connected & synced it will display a green indication
Actions
You can always be updated with application information and actions from our Integrations Page >> Integration Capabilities button (1) >> Integration Capabilities table.