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Zendesk Integration

Noga Tubi
Noga Tubi
  • Updated
Setup the Zendesk integration and get all the insights in Torii's dashboard

Overview

Torii integrates with your Zendesk account and syncs the following attributes:

  1. List of users and their roles

  2. Last logged-in time

  3. License type

  4. Usage

Usage

Torii monitors Zendesk usage data daily.

If a Zendesk user completed at least one of the following actions on a given day, he will be considered an active user:

  1. Logged into Zendesk (available for Zendesk Enterprise & Enterprise Plus plan only)

  2. Edited, created, or deleted one or more tickets

  3. Created one or more Help center articles

Once connected, Torii will show Zendesk usage from the last 90 days
First usage retrieval may take up to 72 hours to complete.

 

Note: Large organizations' usage data for tickets might be synced for a shorter period.

 

Actions required to enable usage view

1. Connect Torii to Zendesk with a Zendesk Admin

  • Go to Zendesk Admin Center → People (1) → Team (2) select the user by which you want to connect Torii (3)

  • Make sure that both support and guide are "Admin" (4) and the guide checkbox (5) is marked

2. Disable IP restrictions in Zendesk

  • Under Account (6)→ Advanced (7) → IP Restrictions (8)

  • Make sure the checkbox in IP restrictions in Zendesk is unchecked (9)

Integration

1. Go to the Integrations page and click the Zendesk tile

2. Click Connect

3. Enter your Zendesk Organization URL. It should look like this:
https://your_account.zendesk.com.

4. You will be redirected to the Zendesk login page. Enter Admin user credentials to
connect.

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