Overview

Torii integrates with New Relic and syncs:

• Users list - All New Relic users

• User status - Active, Inactive

• User roles - Admin, Standard, Billing

• License - View who is licensed and who is not.
  Note, we do not present licenses for customers under the "one user model".

Prerequisite

• With Original use Model integration, ensure you have a Full platform user, also known as a full user (here)
• With One user model integration, you need a Pro or Enterprise account
• Make sure:

  • Users are authenticated using SAML single sign-on

  • Users are provisioned by an Identity Provider using SCIM

    To make sure SCIM is set up correctly before integrating with Torii, please check with your IT team, New Relic help center, or their support.

To see what is your User Model click here

Connect New Relic to Original User Model

New Relic integration consists of the following steps:

Step 1 - Copy the REST API V2 key

Step 2 - Connect Torii to New Relic

1. Go to the Integrations page
2. Connect to New Relic
3. Select user model >> Original user model
4. Enter the API key 
5. Click Connect 
   
   
   
6. Once the integration is connected and synced, it will display a green checkbox
   

Sync Issues

In case you are facing syncing issues, it might be due to the following reasons:

1. The API key is invalid - Make sure you created REST API V2
2. The user that created the API key is not a "Full platform user"

Connect New Relic to Torii with One user model

New Relic integration consists of the following steps: