Overview
Torii integrates with your Intercom account with the following capabilities:
| User Fields | License Types | Usage |
|
User (email) |
Inbox (paid) | Torii monitors all audit log events exposed by the Intercom API excluding failed logins. See full list in Intercom API documentation. |
| Status in app | Messages (non-paid) |
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Please note: Due to Intercom API limitations, License data is accurate only for customers on their legacy billing plan
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Torii can support multiple Intercom accounts
- You can constantly be updated with application information from our Integrations Page >> Integration Capabilities button >> Integration Capabilities table
Requirements
Accounts & permissions
Make sure you have an Intercom account and admin user
Scopes
Torii requires the following scopes:
- Read admins
- Read one admin
Connect Intercom integration to Torii
To connect Intercom to Torii, follow these steps:
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Go to the Integrations page and select the Intercom tile
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Click Connect to Intercom
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Connect Intercom is based on OAuth connection so no additional information from Intercom is required
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Click Connect
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You will need to approve Read admins and Read one admin permissions
Click Authorize access
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Once you approve and the sync is complete, it will display a green checkbox
