Overview

Torii integrates with SysAid and syncs agents and end users from your SysAid ITSM account.

• Supports multiple accounts.
• Integration Capabilities

Requirements

Accounts & Permissions

• A SysAid account with administrator access.

Required keys

• Account ID (your SysAid subdomain, e.g. subdomain from https://<subdomain>.sysaidit.com)
• Client ID and Client Secret from a SysAid Application Key

How to Generate the Required Values

Step 1: Create an Application Key

1. Log in to your SysAid account at https://<subdomain>.sysaidit.com.
2. Create an Application Key via the API: POST https://{subdomain}.sysaidit.com/connect/v1/application-keys
3. Include header: x-sysaid-accountid: {subdomain}

4. Request body: { "userName": "your_username", "password": "your_password", "applicationName": "Torii" }

   curl -X POST "https://<subdomain>.sysaidit.com/connect/v1/application-keys" \
     -H "Content-Type: application/json" \
     -H "x-sysaid-accountid: <subdomain>" \
     -d '{
       "userName": "your_username",
       "password": "your_password",
       "applicationName": "Torii"
     }'

5. Response includes clientId and clientSecret.

Step 2: Use the values in Torii

Enter your Account ID, Client ID, and Client Secret in the Torii connection form.

How to Connect the Integration

1. Go to the Integrations page in Torii.
2. Search for SysAid and click Connect.
3. Enter Account ID, Client ID, and Client Secret.
4. Click Connect.

Actions

SysAid supports workflow actions for End Users: Create User, Delete User, Add to Groups, Remove from Groups. Actions apply to End Users only; Agents (Service Desk staff) cannot be managed via these actions.

For any further questions, please contact Torii Support.