How can we help?

Search

Genesys Cloud Integration

Noga Tubi
Noga Tubi
  • Updated
Set up the Genesys Cloud integration and get all the insights in Torii's dashboard

Overview

Torii integrates with Genesys and syncs the user's roles, status & licenses.

Prerequisites

  • Be a Genesys admin
  • Create an OAuth client, at the end of this process you will receive a Client ID and a Client Secret you will need to copy both as you will need them when connecting the integration.
    • Please make sure that the token duration is at least 900 seconds
      mceclip3.png
    • Choose a role permission that can get the users and the organization data from the API 
      mceclip4.png

To connect Genesys Cloud to Torii, follow the below steps:

  1. Go to the Integrations page and select the Genesys tile
  2. Connect to Genesys
    mceclip0.png
  3. In the Connect Genesys window, enter the Client ID, and Client Secret you copied when creating the OAuth client
  4. Select your Genesys Cloud Region 
  5. Click Connect
    mceclip5.png
  6. Once the integration is connected and synced, it will display a green checkboxmceclip6.png

Integration Capabilities

You can always be updated with application information from our Integrations Page >> Integration Capabilities button >> Integration Capabilities table.
mceclip7.png

 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request