Overview

Torii integrates with Incident.io and syncs users along with their license assignments from your Incident.io account.

• Syncs dashboard users (owners, responders, and viewers) and their role-based license assignments.

Requirements

Accounts & Permissions

• An Incident.io account with administrator access.
• An API key with read access to your organization's users.

Required keys

• API Key (format: inc_ followed by 64 characters)

How to Generate the API Key

1. Log in to your Incident.io dashboard.
2. Go to Settings > API keys.

3. Click to create a new API key with read access to your organization's users 

   

4. Copy the API key. It is shown only once, so store it securely.

How to Connect the Integration

1. Go to the Integrations page in Torii.
2. Search for Incident.io and click Connect.
3. Enter your API Key.
4. Click Connect.

Q&A

Q: What should I enter in the "Account Name" field?

A: The Account Name field lets you connect multiple incident.io accounts to Torii. The value can be anything you choose — it is only used to distinguish between your connected accounts. Make sure to use a unique Account Name for each account: connecting a different account with an Account Name that is already in use will overwrite the existing account's data, so choosing distinct names is your responsibility.

For any further questions, please contact Torii Support.