Overview
Not all users identified by Torii are actual people. The Non-Human User type allows you to separate people from automations, bots and agents, stay organized and create focused flows based on this distinction.
This article explains the Non-Human User user type in Torii, what it represents, why you should define it, how it is defined, and how this affect what you see across Torii.
Who are Non-Human Users in Torii?
Non-Human Users in Torii are users that represent access to your systems by users that are not human, such as service accounts, integrations, bots, AI agents, automations, etc.
To provide better visibility and organizational management, Torii enables you to discover and classify Non-Human Users. This allows you to separate human users from non-human users and keep your user inventory organized.
Classifying users as Non-Human Users can be done based on the configuration you define under Settings, and you can fine-tune the definition using filters to match your organization’s needs.
Non-Human Users are shown in the Employees tab in the Users page and are marked on the single-user page. You can read more about user categories in Torii and the user page breakdown here.
Why classify Non-Human Users?
Classifying Non-Human Users helps you separate system-owned users from human users.
By identifying non-human users, you can:
Reduce noise in user lists by grouping service accounts, bots, integrations, and automations separately
Avoid mixing system accounts into employee-focused views and workflows
Maintain a clearer understanding of which users represent people vs. systems across your environment
Define Non-Human Users in Torii
Torii classifies Non-Human Users based on the Non-Human User definition you configure in Settings.
Go to Settings >> Users & Employees and click Configure non-human users under the Non-Human User definition section.
Torii will automatically classify certain users as Non-Human Users if the integration API returns this information in them.
You can select words which will classify the user as a Non-Human User if they are contained in the user's name or email address.
You can also search for additional Non-Human Users by setting filters that Torii will search by to classify users as Non-Human Users.
Click Preview changes, and another indication will be displayed for the number of users whose classification changed.
You can download a full list of changes from the preview screen to verify that the presented changes match your expectations.
Notes
As both Employee and Non-Human are a user type, a user can't belong to both groups. In case a both user type definitions overlap for a user, they will be considered an employee (and not an NHI).
As External is not a user type, a user can both an External user and a Non-Human User.
if Merge Users is enabled, the user's type is determined by their primary email address.