Torii offers a basic plan that is charged monthly or annually. Please note that the billing arrangements for customers on the Professional or Enterprise plans might vary from the information provided on this page. Below, you'll find answers to frequently asked questions about subscription management. Should you have any queries not covered here, our support team is readily available to assist you.

Licensing

How does Torii licensing work?

Torii's licensing model is tied to the total count of your employees. The classification of users as employees depends on your HR management system's settings and/or your Identity Provider (IDP). These settings can be adjusted to accurately reflect your employee numbers. For detailed guidance on configuring the employee definition in Torii, please refer to this help article.

If you haven't defined employee parameters in Torii yet, license counts will default to the number of users. This includes all users integrated from your Identity Provider and other sources, with each unique email address representing an individual user. Since the user count typically exceeds the number of employees, defining your employee parameters is crucial to prevent excess charges.

To monitor your current count of employees or users, visit the Employees/Users widget located on the Insights page.

Monthly Subscription Billing Overview

For those on a monthly billing plan, charges are automatically calculated at each renewal date. The bill is based on the total count of either Employees or Users as recorded on the last day of the preceding billing period.

Example: Consider a scenario where the billing date is set for the 15th of each month. On April 15, the employee count stands at 250. If there's an addition of 40 employees before the next billing cycle, the bill issued on May 15 would reflect charges for a total of 290 licenses.

Annual Subscription Billing Overview

Annual subscriptions are billed based on the total number of Employees or Users at the start of the subscription period. If additional employees are added during the billing cycle, these changes are captured and adjusted for at the end of each monthly billing cycle through a true-up process. Upon the annual renewal date, the billing for the next period is automatically determined by the total number of Employees or Users as of the last day of the previous billing cycle.

Example: If your annual billing date is April 15, and there were 250 employees at that time, Torii will check for any additional employees beyond the allocated 250 at the next monthly cycle on May 15. If there are now 290 employees, this represents 40 employees beyond the initially purchased number. On May 15, you will be charged a true-up for the 40 additional employees at the non-discounted employee price.

Invoice customers

Customers on the Professional or Enterprise paying via invoice, please reach out to your account manager if you have any questions.

Billing

Updating Your Email or Billing Address

Your subscription invoices are dispatched to the email address provided as your billing address during the purchase. To modify this address after your subscription has been activated, simply navigate to the "Settings" section in the Torii Admin console. Here, select “Subscription” followed by “Manage billing”.

You can then update the email address linked to your billing details, ensuring that all future invoices are sent to the newly specified address.

Accessing Past Invoices

To obtain copies of your previous invoices, start by going to the “Settings” tab in the Torii Admin console. From there, click on “Subscription” and then select “Manage billing”. This section will provide you with the option to download your past invoices in PDF format.

Cancelling Your Subscription

You can cancel your subscription from the Subscription page.