It's possible to delete an agent, using their email address, in Freshdesk using custom actions in a Torii workflow.

Requirements

• Create a Freshdesk API key: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key

Custom Action Configuration

We'll first make a call to lookup the agent's Freshdesk ID and store that result using response mapping. We can then use that stored result as a personalization token to delete the agent.

List All Agents

Method: GET

URL: https://{domain}.freshdesk.com/api/v2/agents

Query Parameters:

• email: @Trigger.User.Email

Response Mapping:

• freshdesk-agent-id: [0].id

Delete Agent

Method: DELETE

URL: https://{domain}.freshdesk.com/api/v2/agents/@Action Custom action-Get Freshdesk agent id.response.freshdesk-agent-id

Headers

Notes

The value for the Basic header must be encoded in Base 64 before being stored in the Secrets Vault.