It's possible to create an agent in Freshdesk using a custom action in a Torii workflow.

Requirements

• Create a Freshdesk API key: https://support.freshdesk.com/support/solutions/articles/215517-how-to-find-your-api-key

Custom Action Configuration

Method: POST

URL: https://{domain}.freshdesk.com/api/v2/agents

Headers

Body

{
    "email":"user@example.com",
    "name":"John Doe",
    "ticket_scope": 1
}

Notes

Available ticket scopes:

1 -> Global Access, 2 -> Group Access, 3 -> Restricted Access

The value for the Basic header must be encoded in Base 64 before being stored in the Secrets Vault.