Question/Issue:
Why did the workflow not trigger even though the criteria matched the conditions?
Troubleshooting Steps:
In order for a trigger to run, all of the following conditions must be met:
- The entity (user, app, etc.) did not match the criteria before the workflow was activated
- The data in Torii has been synced from the source (every 24 hours)
- The workflow criteria have been evaluated and matched an entry (Torii checks if the criteria match any of Torii entities every hour on the half-hour)