Question/Issue:

Why do some users (who have signed into the browser extension) still have a status of 'Never Reported'? 

Background:

After enabling the browser extension and getting the "You are all set!" message, the user's status in the report is still showing like it isn't enabled. 

Cause:

The Chrome version wasn't up to date. 

Resolution:

Updating the Chrome version to the latest version solves the problem. 

Variations:

• Why isn't the browser extension enabled after logging in?