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Torii Data Q&A

Noga Tubi
Noga Tubi
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Licenses 

Why do I have more users than licenses?
Torii detects users even if they are not in the integrated ("managed") account. This includes users who have signed up for free accounts using their company email addresses. You can visit the app’s “Users” page to see which users have licenses (and which don’t).

Why do I have more licenses than users?
Many apps allow multiple licenses for each user. For instance, one Atlassian user may have licenses for Jira, Confluence, and BitBucket. It’s also possible to have purchased more licenses than you have users.

Why are there so many inactive licenses for this app?

  • On the “Licenses” page, you can click on any inactive license count to see an exportable list of users with inactive licenses and the reason Torii marked them as inactive.
  • There might have been a data source that reported Last Used Date but is no longer available, for example, an integration that you disconnected. Deploying the Torii browser extension can help fill in these gaps, even for apps whose integrations don’t provide a last used date.
  • The integration has not been synced for a long time—check your integrations marked "Needs attention" and reconnect any integrations with invalid credentials or other errors. If you need help interpreting an integration error, please contact our support team.

Why doesn't this integration show all my license types?
Torii can only get license data via direct integration, so if some license types don’t appear, this is a limitation of the integrated app's API. Please note that some direct integrations don’t provide license data at all.

We know not all licenses are in use. Why does Torii show no inactive licenses for this app?
Torii might not have a data source for the app that reports Last Used Date. You can deploy the Torii browser extension to provide a last used date.

Apps

Why do some apps show no usage?
These apps do not have data sources that report usage. Relatively few integrations provide this data, so the most reliable source of usage information comes from the Torii browser extension.

Why does an app with 500 users only show 100 users in Torii?
The app is not integrated. For non-integrated apps, Torii might have partial data sources that can only identify users when they log in. If there is an integration available, please consider using it for a more accurate picture of the app’s users.

Why does Torii show apps that no one has ever used?
When users sign up for mailing lists or register for events via a form on a website, the browser extension might report this as creating an app account.

Why isn't an app I know is in use appearing in Torii?

  • Users are logging in via unique credentials instead of SSO. If possible, consider enforcing SSO login for that app.

  • The browser extension is not deployed. Deploy the browser extension to identify more apps in your environment.

  • The app is not in Torii's app database (more common for internal and on-premises apps). For an on-premises or internal app, you can create a custom app and add users to it via a custom integration. For a SaaS app, please contact our support team to get it added to Torii’s app database.

Users

Why does Torii show no active users for an app with mostly active users?
If the data sources for that app do not include usage, Torii will show no active users. You can deploy the Torii browser extension to provide usage data.

Why does Torii show 1,000 users when we only have 700 employees?
In Torii, a user is not an employee but a unique email address with access to at least one app. It is normal to have more users than employees because of shared and service accounts and contractors.

Expenses

Why does Torii show our total expenses as too high?
This is likely because of your expense app's integration configuration. Configurations that might cause expenses to be too high in Torii include syncing expenses from too many accounts and including both main items and line items when only main items should be included. Please reach out to our support team for help configuring your integrated expense app.

Why does Torii show our total expenses as too low?

  • The uploaded or integrated expense sources do not have access to all expenses.
  • The expense matching rate is very low because of expense descriptions that don't clearly identify an app.

Please reach out to our support team for help configuring your integrated expense app.

 

Why does an app with $25,000 in expenses show none in Torii?
You most likely need to create or update a matching rule to associate these expenses with the correct app.

HRMS/SSO/IdP

Why are some key fields in my integrated HRMS/SSO/IdP app not appearing in Torii?
Most fields are not synced by default. If you would like to sync a specific field (for workflow criteria, for instance), you can request it by contacting our support team.

Browser Extension

I deployed the browser extension to all users via Chrome. Why do only a few users show activity?
The browser extension is likely in Authenticated mode but users have not signed in to allow it to report activity. You can use Torii to send an email to all non-reporting users to encourage them to authenticate the extension.

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