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Vonage Business Integration

Uri Hershkovitz
Uri Hershkovitz
  • Updated

Overview

Torii integrates with your Vonage Business account and syncs the following information:

User Fields License Types
User (Email) Admin
Status in app Supervisor
Role Wallboard
  Agent
  • Torii supports multiple Vonage Business accounts.

Connect NewVoiceMedia Integration

  1. Create a client ID and Client Secret for your account in Vonage Contact Center (VCC). Follow the instructions here.
  2. In the Scopes list, add the scope - users:write
  3. Go to the Integrations page and click on the Vonage Business tile
    CleanShot 2024-09-29 at 19.53.12.png

  4. Click on Connect.
    CleanShot 2024-09-29 at 15.34.09.png

  5. Enter your Vonage Business client id, client secret and base URL, then click Connect.
    CleanShot 2024-09-29 at 15.33.16.png

  6. Once the integration is connected and synced, a green checkbox will be displayed.

 

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